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Pet Care

During the grooming process all care is taken to ensure the health of your pet is considered. Dial a Dog Wash operators and owners are not liable for any pre-existing conditions and problems found during grooming. Any advice given regarding health problems is purely anecdotal not a medical diagnosis and; should always be checked out by a vet.

Complete Grooming Includes:

Nails: Nails need to be trimmed every 4-8 weeks depending on what surface you walk your dog on. If left too long it can become painful, rip furniture, scratch floors, make walking difficult and cause deformaties. We can only clip down as far as the quick (blood vessel) will allow us to.

Note: If your dog gets stressed or aggressive we will stop trimming immediately and advise you to take your dog to the Vets

Allergies:

If your dog has any allergies, please bring your own veterinary prescribed shampoo or we will  use our own range of hypo-allergenic shampoos. We can not be held responsible if your dog has a reaction to the products we use if you don't inform us that your dog has an allergy before we start grooming.

De-matting 

In the event of matted fur needing a clip down, the owner should be aware that irritation may occur from the shaving process. Due to matts sometimes being tight to the skin, the dog's skin may get caught because of the close proximity of working to the skin. The owner agrees that Dial a Dog Wash shall not be held liable for any after grooming effects of matt clipping procedures or problems 'uncovered' on a badly matted neglected coat.The owner agrees to pay all costs for the grooming of the dog including de-matting , whether or not the groomer is able to complete the job.

Aggressive Dogs

Please inform us if your dog is aggressive before being groomed, as you are obliged by law, to inform us of any aggression as if the dog causes damage legal action may be taken. Aggressive dogs will be muzzled. It may take us longer to groom an aggressive dog and may require a longer than normal appointment time. Dial a Dog Wash reserves the right to refuse to groom any pet for the safety of the groomer and the dog. The owner agrees to inform Dial a Dog Wash prior to grooming if the dog has bitten or has aggressive tendencies. The owner understands they will be held liable for all bites caused by their dog.

Cancellations

Missed appointments will incur a fee of 50% of the standard grooming charge .

This also applies to cancellations with less than 24 hours notice given.

Please make sure your dog has relieved itself prior to grooming.

 

Picture/photos:

We may take photos of your dog and display them on our social network or website pages. If you prefer us not to use your dogs photos please inform us